SEC Filing | 8x8, Inc.

View:

Download DOC

Download PDF

Download XLS

Download XBRL

eght-20230930

Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549


			FORM			10-Q

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended September 30, 2023

☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from ________to _________

Commission file number: 001-38312

_________________

https://cdn.kscope.io/e97be625441cd2438d3435b624bfdc6f-8x8_RedSquare_Logo_RGB_130x130.jpg

8x8, INC.

(Exact name of Registrant as Specified in its Charter)

_________________


Delaware						77-0142404
(State or Other Jurisdiction of Incorporation or Organization)						(I.R.S. Employer Identification Number)

675 Creekside Way

Campbell, CA 95008


(Address of principal executive offices)

(408) 727-1885


(Registrant's telephone number, including area code)

_________________

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading Symbol	Name of each exchange on which registered
COMMON STOCK, PAR VALUE $0.001 PER SHARE	EGHT	Nasdaq Global Select Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15 (d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file reports), and (2) has been subject to such filing requirements for the past 90 days. ☒ Yes ☐ No

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company or an emerging growth company. See the definitions of "large accelerated filer," "accelerated filer," "smaller reporting company" and "emerging growth company" in Rule 12b-2 of the Exchange Act.

Large accelerated filer

☐

Accelerated filer

☒

Non-accelerated filer

☐

Smaller reporting company

☐

Emerging growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

The number of shares of the Registrant's Common Stock outstanding as of October 23, 2023 was 122,163,547.

Table of Contents

8X8, INC.

INDEX TO QUARTERLY REPORT ON FORM 10-Q

FOR THE QUARTER ENDED SEPTEMBER 30, 2023


			Page
Forward-Looking Statements and Risk Factors			2
PART I. FINANCIAL INFORMATION			3
Item 1. Financial Statements (unaudited):			3
Condensed Consolidated Balance Sheets			3
Condensed Consolidated Statements of Operations			4
Condensed Consolidated Statements of Comprehensive Loss			5
Condensed Consolidated Statements of Stockholders' Equity			6
Condensed Consolidated Statements of Cash Flows			7
Notes to Unaudited Condensed Consolidated Financial Statements			9
Item 2. Management's Discussion and Analysis of Financial Condition and Results of Operations			18
Item 3. Quantitative and Qualitative Disclosures About Market Risk			26
Item 4. Controls and Procedures			26
PART II. OTHER INFORMATION			27
Item 1. Legal Proceedings			27
Item 1A. Risk Factors			27
Item 2. Unregistered Sales of Equity Securities and Use of Proceeds			27
Item 3. Defaults Upon Senior Securities			27
Item 4. Mine Safety Disclosures			27
Item 5. Other Information			27
Item 6. Exhibits			28
Signature			29

Table of Contents

Forward-Looking Statements and Risk Factors

Statements contained in this quarterly report on Form 10-Q, or this "Quarterly Report", regarding our expectations, beliefs, estimates, intentions or strategies are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 (the "Securities Act") and Section 21E of the Securities Exchange Act of 1934, as amended (the "Exchange Act"). Any statements contained herein that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as "may," "will," "should," "estimates," "predicts," "potential," "continue," "strategy," "believes," "anticipates," "plans," "expects," "intends," and similar expressions are intended to identify forward-looking statements. These forward-looking statements include, but are not limited to, statements regarding: industry trends; our number of customers; service revenue; cost of service revenue; research and development expenses; reducing unit costs and improving gross profit margin, or driving sustainable growth and increasing profitability and cash flow; new debt and interest expense; hiring of employees; sales and marketing expenses; general and administrative expenses in future periods; and the impact of foreign currency exchange rate and interest rate fluctuations. You should not place undue reliance on these forward-looking statements. Actual results and trends may differ materially from historical results and those projected in any such forward-looking statements depending on a variety of factors. These factors include, but are not limited to:

•the impact of economic downturns on us and our customers;

•the impact of cost increases and general inflationary pressures, as well as supply chain shortages and disruptions, on our operating expenses;

•customer cancellations and rate of customer churn;

•ongoing volatility and conflict in the political and economic environment, including Russia’s invasion of Ukraine and any macro-economic impact that it may have;

•customer acceptance and demand for our new and existing cloud communication and collaboration services and features, including voice, contact center, video, messaging, and communication application programming interfaces;

•competitive market pressures, and any changes in the competitive dynamics of the markets in which we compete;

•the quality and reliability of our services;

•our ability to scale our business;

•customer acquisition costs;

•our reliance on a network of channel partners to provide substantial new customer demand;

•timing and extent of improvements in operating results from increased spending in marketing, sales, and research and development;

•the amount and timing of costs associated with recruiting, training, and integrating new employees and retaining existing employees;

•our reliance on infrastructure of third-party network service providers;

•risk of failure in our physical infrastructure;

•risk of defects or bugs in our software;

•risk of cybersecurity breaches;

•our ability to maintain the compatibility of our software with third-party applications and mobile platforms;

•continued compliance with industry standards and regulatory and privacy requirements, globally;

•introduction and adoption of our cloud software solutions in markets outside of the United States;

•risks that any reduction in spending may not achieve the desired result or may result in a reduction in revenue;

•risks relating to the acquisition and integration of businesses we have acquired or may acquire in the future, including most recently, Fuze, Inc.;

•risks related to the fluctuations in the value of the United States Dollar and other currencies that underlie our business transactions;

•risks related to our substantial amount of indebtedness, which could have important consequences to our business;

•potential future intellectual property infringement claims and other litigation that could adversely impact our business and operating results; and

•the current instability in the banking system, which could adversely impact our operations and operating results.

Please refer to the "Risk Factors" section of our annual report on Form 10-K for the fiscal year ended March 31, 2023 (the "Form 10-K") and subsequent Securities and Exchange Commission ("SEC") filings for additional factors that could materially affect our financial performance. All forward-looking statements included in this Quarterly Report are based on information available to us on the date hereof, and we assume no obligation to update any such forward-looking statements. Readers are urged to carefully review and consider the various disclosures made in this Quarterly Report, which attempts to advise interested parties of the risks and factors that may affect our business, financial condition, results of operations and prospects.

Our fiscal year ends on March 31 of each calendar year. Each reference to a fiscal year in this Quarterly Report refers to the fiscal year ended March 31 of the calendar year indicated (for example, fiscal 2024 refers to the fiscal year ended March 31, 2024). Unless the context requires otherwise, references to "we," "us," "our," "8x8," and the "Company" refer to 8x8, Inc. and its consolidated subsidiaries.

Table of Contents

PART I. FINANCIAL INFORMATION

ITEM 1. Financial Statements

8X8, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(Unaudited, in thousands, except share and per share amounts)


	September 30, 2023		March 31, 2023
ASSETS
Current assets:
Cash and cash equivalents	$	144,030	$	111,400
Restricted cash, current	521		511
Short-term investments	4,744		26,228
Accounts receivable, net of allowance for expected credit losses of $3,036 and $3,644 as of September 30, 2023 and March 31, 2023, respectively	61,063		62,307
Deferred sales commission costs, current	37,610		38,048
Other current assets	33,967		34,630
Total current assets	281,935		273,124
Property and equipment, net	53,508		57,871
Operating lease, right-of-use assets	50,396		52,444
Intangible assets, net	96,914		107,112
Goodwill	265,732		266,863
Restricted cash, non-current	462		818

Deferred sales commission costs, non-current	60,440		67,644
Other assets, non-current	14,336		15,934
Total assets	$	823,723	$	841,810

LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Accounts payable	$	49,391	$	46,802
Accrued compensation	21,793		29,614
Accrued taxes	35,854		29,570
Operating lease liabilities, current	11,623		11,504
Deferred revenue, current	33,223		34,909
Convertible senior notes, current	63,153		62,932
Other accrued liabilities	14,053		14,556
Total current liabilities	229,090		229,887
Operating lease liabilities, non-current	61,926		65,623
Deferred revenue, non-current	10,231		10,615
Convertible senior notes	197,303		196,821
Term loan	210,303		231,993
Other liabilities, non-current	4,460		6,965
Total liabilities	713,313		741,904
Commitments and contingencies (Note 5)
Stockholders' equity:
Preferred stock: $0.001 par value, 5,000,000 shares authorized, none issued and outstanding as of September 30, 2023 and March 31, 2023	—		—
Common stock: $0.001 par value, 300,000,000 shares authorized, 121,858,602 shares and 114,659,255 shares issued and outstanding as of September 30, 2023 and March 31, 2023, respectively	122		115
Additional paid-in capital	941,493		905,635
Accumulated other comprehensive loss	(15,509)		(12,927)
Accumulated deficit	(815,696)		(792,917)
Total stockholders' equity	110,410		99,906
Total liabilities and stockholders' equity	$	823,723	$	841,810

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

Table of Contents

8X8, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(Unaudited, in thousands except per share amounts)


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
Service revenue	$	177,782	$	178,556	$	353,020	$	357,717
Other revenue	7,217		8,833		15,266		17,292
Total revenue	184,999		187,389		368,286		375,009
Operating expenses:
Cost of service revenue	49,144		51,038		95,420		104,585
Cost of other revenue	7,958		11,000		16,356		24,126
Research and development	34,207		36,019		69,499		70,974
Sales and marketing	68,687		80,487		137,191		164,014
General and administrative	27,586		33,835		53,812		63,054
Total operating expenses	187,582		212,379		372,278		426,753
Loss from operations	(2,583)		(24,990)		(3,992)		(51,744)
Other (expense) income, net	(5,258)		13,950		(17,732)		15,066
Loss before (benefit from) provision for income taxes	(7,841)		(11,040)		(21,724)		(36,678)
Provision (benefit) for income taxes	(389)		599		1,055		1,004
Net loss	$	(7,452)	$	(11,639)	$	(22,779)	$	(37,682)

Net loss per share:
Basic and diluted	$	(0.06)	$	(0.10)	$	(0.19)	$	(0.32)
Weighted average number of shares:
Basic and diluted	120,757		116,013		118,778		117,857

OTHER (EXPENSE) INCOME, NET DETAILS

(Unaudited, in thousands)


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
Interest expense	$	(8,929)	$	(4,883)	$	(17,899)	$	(5,508)
Amortization of debt discount and issuance costs	(1,132)		(1,169)		(2,240)		(2,000)
Gain on warrants remeasurement	2,781		1,293		2,531		1,293
Gain (loss) on debt extinguishment	—		16,106		(1,766)		16,106
Gain on foreign exchange	1,565		2,124		761		4,600
Other income	457		479		881		575
Other (expense) income, net	$	(5,258)	$	13,950	$	(17,732)	$	15,066

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

Table of Contents

8X8, INC.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS

(Unaudited, in thousands)


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
Net loss	$	(7,452)	$	(11,639)	$	(22,779)	$	(37,682)
Other comprehensive income (loss), net of tax
Unrealized gain (loss) on investments in securities	7		(5)		297		(99)
Foreign currency translation adjustment	(4,320)		(8,548)		(2,879)		(16,932)
Comprehensive loss	$	(11,765)	$	(20,192)	$	(25,361)	$	(54,713)

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

Table of Contents

8X8, INC.

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY

(Unaudited, in thousands)


	Common Stock			Additional Paid-in Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Total
	Shares	Amount
Balance as of March 31, 2023	114,659	$	115	$	905,635	$	(12,927)	$	(792,917)	$	99,906
Issuance of common stock under stock plans, less withholding	3,535	3		(3)		—		—		—
Stock-based compensation expense	—	—		18,559		—		—		18,559
Issuance of common stock under stock plans, less withholding, related to Fuze acquisition	1,038	1		(1)		—		—		—
Unrealized investment loss	—	—		—		290		—		290
Foreign currency translation adjustment	—	—		—		1,441		—		1,441
Net loss	—	—		—		—		(15,327)		(15,327)
Balance as of June 30, 2023	119,232	$	119	$	924,190	$	(11,196)	$	(808,244)	$	104,869
Issuance of common stock under stock plans, less withholding	1,784	2		(2)		—		—		—
ESPP share issuance	843	1		2,365						2,366
Stock-based compensation expense	—	—		14,940		—		—		14,940
Issuance of common stock under stock plans, less withholding, related to Fuze acquisition
Unrealized investment loss	—	—		—		7		—		7
Foreign currency translation adjustment	—	—		—		(4,320)		—		(4,320)
Net loss	—	—		—		—		(7,452)		(7,452)
Balance as of September 30, 2023	121,859	$	122	$	941,493	$	(15,509)	$	(815,696)	$	110,410


	Common Stock			Additional Paid-in Capital		Accumulated Other Comprehensive Loss		Accumulated Deficit		Total
	Shares	Amount
Balance as of March 31, 2022	117,863	$	118	$	956,599	$	(7,913)	$	(766,438)	$	182,366
Adjustment related to adoption of ASU 2020-06	—	—		(92,832)		—		46,672		(46,160)
Issuance of common stock under stock plans, less withholding	1,796	2		63		—		—		65
Stock-based compensation expense	—	—		31,807		—		—		31,807
Unrealized investment loss	—	—		—		(94)		—		(94)
Foreign currency translation adjustment	—	—		(35)		(8,384)		—		(8,419)
Net loss	—	—		—		—		(26,043)		(26,043)
Balance as of June 30, 2022	119,659	$	120	$	895,602	$	(16,391)	$	(745,809)	$	133,522
Issuance of common stock under stock plans, less withholding	1,047	1		(1)		—		—		—
ESPP share issuance	419			1,648						1,648
Stock-based compensation expense	—	—		24,936		—		—		24,936
Shares repurchase	(10,695)	(11)		(60,203)		—		—		(60,214)
Shares issued for debt issuance	1,015	1		5,081		—		—		5,082
Unrealized investment loss						(5)				(5)
Foreign currency translation adjustment	—	—		—		(8,548)		—		(8,548)
Net loss	—	—		—		—		(11,639)		(11,639)
Balance as of September 30, 2022	111,445	$	111	$	867,063	$	(24,944)	$	(757,448)	$	84,782

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

Table of Contents

8X8, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited, in thousands)


	Six Months Ended September 30,
	2023		2022
Cash flows from operating activities:
Net loss	$	(22,779)	$	(37,682)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation	4,090		5,624
Amortization of intangible assets	10,198		10,723
Amortization of capitalized internal-use software costs	10,061		11,494
Amortization of debt discount and issuance costs	2,240		2,000
Amortization of deferred sales commission costs	20,099		18,839
Allowance for credit losses	993		1,781
Operating lease expense, net of accretion	5,109		5,925
Impairment of right-of-use assets	—		2,424
Stock-based compensation expense	32,717		52,435
Loss (gain) on debt extinguishment	1,766		(16,106)
Gain on remeasurement of warrants	(2,531)		(1,293)
Other	52		(192)
Changes in assets and liabilities:
Accounts receivable	299		(4,579)
Deferred sales commission costs	(12,068)		(13,834)
Other current and non-current assets	(1,306)		1,223
Accounts payable and accruals	(2,934)		(14,733)
Deferred revenue	(2,070)		(4,367)

Net cash provided by operating activities	43,936		19,682

Cash flows from investing activities:
Purchases of property and equipment	(1,558)		(1,845)

Capitalized internal-use software costs	(7,442)		(4,328)
Purchases of investments	(6,174)		(27,669)
Sales of investments	—		8,296
Maturities of investments	27,909		36,641
Acquisition of businesses, net of cash acquired	—		(1,250)
Net cash provided by investing activities	12,735		9,845

Cash flows from financing activities:


Proceeds from issuance of common stock under employee stock plans	2,365		1,713
Repayment of principal on term loan	(25,000)		—
Net proceeds from term loan	—		232,861
Repayment and exchange of convertible senior notes	—		(190,553)
Repurchase of common stock	—		(60,214)
Net cash used in financing activities	(22,635)		(16,193)
Effect of exchange rate changes on cash	(1,752)		(12,207)
Net increase in cash, cash equivalents and restricted cash	32,284		1,127
Cash, cash equivalents and restricted cash, beginning of year	112,729		100,714
Cash, cash equivalents and restricted cash, end of year	$	145,013	$	101,841

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

Table of Contents

8X8, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (continued)

(Unaudited, in thousands)

Supplemental disclosures of cash flow information:


	Six Months Ended September 30,
	2023	2022





Interest paid	17,799	4,654
Income taxes paid	3,118	1,167

Warrants issued in connection with term loan	—	5,915
Shares issued in connection with term loan and convertible senior notes	—	5,082

Reconciliation of cash, cash equivalents and restricted cash to the condensed consolidated balance sheets:


	As of September 30,
	2023		2022
Cash and cash equivalents	$	144,030	$	100,512
Restricted cash, current	521		511
Restricted cash, non-current	462		818
Total cash, cash equivalents and restricted cash	$	145,013	$	101,841

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

Table of Contents

8X8, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS — UNAUDITED

1. THE COMPANY AND SIGNIFICANT ACCOUNTING POLICIES

THE COMPANY

8x8, Inc. ("8x8" or the "Company") was incorporated in California in February 1987 and was reincorporated in Delaware in December 1996. The Company trades under the symbol "EGHT" on the Nasdaq Global Select Market.

The Company is a leading Software-as-a-Service ("SaaS") provider of contact center, voice, video, chat, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide by connecting individuals and teams, so they can collaborate faster and work smarter from anywhere. 8x8 provides real-time business analytics and intelligence, giving its customers unique insights across all interactions and channels on its platform, so they can support a distributed and hybrid working model while delighting their end-customers and accelerating their business. A majority of all revenue is generated from communication services subscriptions and platform usage. The Company also generates revenue from sales of hardware and professional services, which are complementary to the delivery of its integrated technology platform.

BASIS OF PRESENTATION AND CONSOLIDATION

The accompanying condensed consolidated financial statements are unaudited and have been prepared in accordance with U.S. generally accepted accounting principles ("U.S. GAAP") and regulations of the Securities and Exchange Commission ("SEC") regarding interim financial reporting. Accordingly, certain information and disclosures normally included in the Company's annual consolidated financial statements prepared in accordance with U.S. GAAP have been condensed or omitted. These condensed consolidated financial statements should be read in conjunction with the Company's audited consolidated financial statements as of and for the fiscal year ended March 31, 2023 and notes thereto included in the Form 10-K. There were no material changes during the three and six months ended September 30, 2023 to the Company's significant accounting policies as described in the Form 10-K.

The unaudited condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany accounts and transactions have been eliminated in consolidation. The Company conducts its operations through one reportable segment.

In the opinion of the Company's management, these condensed consolidated financial statements reflect all adjustments (consisting only of normal recurring adjustments) considered necessary for a fair statement of the Company's financial position, results of operations and cash flows for the periods presented. The results of operations for the interim periods presented are not necessarily indicative of the results to be expected for any subsequent quarter or for the entire year ending March 31, 2024.

USE OF ESTIMATES

The preparation of the condensed consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities and equity, disclosure of contingent assets and liabilities at the date of the consolidated financial statements, and the reported amounts of revenues and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates, including, but not limited to, those related to current expected credit losses, returns reserve for expected cancellations, fair value of and/or potential impairment of goodwill and value and useful life of long-lived assets (including intangible assets and right-of-use assets), capitalized internal-use software costs, benefit period for deferred commissions, stock-based compensation, incremental borrowing rate used to calculate operating lease liabilities, income and sales tax liabilities, convertible senior notes fair value, litigation, and other contingencies. The Company bases its estimates on known facts and circumstances, historical experience, and various other assumptions. Actual results could differ from those estimates under different assumptions or conditions.

RECENTLY ADOPTED ACCOUNTING PRONOUNCEMENTS

There were no recent accounting pronouncements that were applicable to the Company adopted during the six months ended September 30, 2023.

RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS NOT YET ADOPTED

Recent accounting pronouncements that may be applicable to the Company are not expected to have a material impact on its present or future financial statements.

Table of Contents

2. REVENUE RECOGNITION

Disaggregation of Revenue

The Company disaggregates its revenue by geographic region. See Note 10. Geographical Information.

Contract Balances

The following table provides amounts of receivables, contract assets, and deferred revenue from contracts with customers (in thousands):


	September 30, 2023		March 31, 2023
Accounts receivable, net	$	61,063	$	62,307
Contract assets, current (component of Other current assets)	11,317		11,581
Contract assets, non-current (component of Other assets)	9,639		11,141
Deferred revenue, current	33,223		34,909
Deferred revenue, non-current	10,231		10,615

The change in contract assets was primarily driven by billing customers for amounts that had previously been recognized in revenue but not yet billed. The decrease in deferred revenue was due to reduced billings done in advance of performance obligations being satisfied. During the six months ended September 30, 2023, the Company recognized revenues of approximately $28.6 million that were included in deferred revenue at the beginning of the fiscal year.

Remaining Performance Obligations

The Company's subscription terms typically range from one to five years. Contract revenue from the remaining performance obligations that had not yet been recognized as of September 30, 2023 was approximately $780.0 million. This amount excludes contracts with an original expected length of less than one year. The Company expects to recognize revenue on approximately 86% of the remaining performance obligations over the next 24 months and approximately 14% over the remainder of the subscription period.

For purposes of this disclosure, the Company excludes contracts with an original expected length of less than one year. Since the new and renewal contracts entered into with customers are generally for terms of one year or longer, updating this disclosure to include contracts with a term of one year or more presents a more appropriate measure of the Company's remaining performance obligations.

Deferred Sales Commission Costs

Amortization of deferred sales commission costs for the three months ended September 30, 2023 and 2022 was approximately $10.1 million and $9.6 million, respectively, and $20.1 million and $18.8 million during the six months ended September 30, 2023 and 2022, respectively. There were no material write-offs during the three and six months ended September 30, 2023 and 2022.

3. FAIR VALUE MEASUREMENTS

Cash, cash equivalents, and available-for-sale investments were as follows (in thousands):


As of September 30, 2023	Amortized Costs		Gross Unrealized Gain		Gross Unrealized Loss		Estimated Fair Value		Cash and Cash Equivalents		Restricted Cash (Current & Non-current)		Short-Term Investments
Cash	$	70,729	$	—	$	—	$	70,729	$	70,729	$	—	$	—
Level 1:
Money market funds	64,070		—		—		64,070		63,087		983		—
Treasury securities	599		—		—		599		—		—		599
Subtotal	135,398		—		—		135,398		133,816		983		599
Level 2:
Term deposit	10,214		—		—		10,214		10,214		—		—
Commercial paper	4,146		—		(1)		4,145		—				4,145

Subtotal	14,360		—		(1)		14,359		10,214		—		4,145
Total assets	$	149,758	$	—	$	(1)	$	149,757	$	144,030	$	983	$	4,744

Table of Contents


As of March 31, 2023	Amortized Costs		Gross Unrealized Gain		Gross Unrealized Loss		Estimated Fair Value		Cash and Cash Equivalents		Restricted Cash (Current & Non-current)		Short-Term Investments
Cash	$	95,828	$	—	$	—	$	95,828	$	95,828	$	—	$	—
Level 1:
Money market funds	8,935		—		—		8,935		8,935		—		—
Treasury securities	1,599		4		(1)		1,602		—		—		1,602
Subtotal	106,362		4		(1)		106,365		104,763		—		1,602
Level 2:
Certificate of deposit	1,329		—		—		1,329		—		1,329		—
Commercial paper	8,610		—		(2)		8,608		6,637		—		1,971
Corporate debt	22,625		55		(25)		22,655		—		—		22,655
Subtotal	32,564		55		(27)		32,592		6,637		1,329		24,626
Total assets	$	138,926	$	59	$	(28)	$	138,957	$	111,400	$	1,329	$	26,228

The restricted cash component of the money market funds is comprised of letters of credit securing leases for certain office facilities.

The Company considers its investments available to support its current operations and has classified investments in debt securities as available-for-sale securities. The Company does not intend to sell any of its investments that are in unrealized loss positions and, as of September 30, 2023, has determined that it is not more likely than not that it will be required to sell any of these investments before recovery of the entire amortized cost basis.

The Company regularly reviews the changes to the rating of its securities at the individual security level by rating agencies and reasonably monitors the surrounding economic conditions to assess the risk of expected credit losses. As of September 30, 2023, the Company did not record any allowance for credit losses on its investments.

The Company uses the Black-Scholes option-pricing valuation model to value its detachable warrants from inception and at each reporting period. Changes in the fair values of the detachable warrants liability are recorded as loss on warrants remeasurement within Other (expense) income, net in the condensed consolidated statements of operations.

The following table presents additional information about valuation techniques and inputs used for the detachable warrants (see Note 6, Convertible Senior Notes and Term Loan) that are measured at fair value and categorized within Level 3 as of September 30, 2023 and March 31, 2023 (dollars in thousands):


	September 30, 2023		March 31, 2023
Estimated fair value of detachable warrants	$	2,966	$	5,497
Unobservable inputs:
Stock volatility	80.0%		67.2%
Risk-free rate	4.7%		3.6%
Expected term	3.9 years		4.4 years

As of September 30, 2023 and March 31, 2023, the estimated fair value of the Company's convertible senior notes due in 2024 was $60.2 million and $57.3 million, respectively, and the estimated fair value of the Company’s convertible senior notes due in 2028 was $192.0 million and $183.0 million, respectively (see Note 6, Convertible Senior Notes and Term Loan). The fair value of the convertible senior notes was determined based on the closing price of each of the securities on the last trading day of the reporting period, and each is considered to be Level 2 in the fair value hierarchy due to limited trading activity of the debt instruments. As of September 30, 2023 and March 31, 2023, the carrying value of the Company’s Term Loan approximates its estimated fair value.

Table of Contents

4. INTANGIBLE ASSETS AND GOODWILL

The carrying value of intangible assets consisted of the following (in thousands):


	September 30, 2023						March 31, 2023
	Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount		Gross Carrying Amount		Accumulated Amortization		Net Carrying Amount
Technology	$	46,448	$	(32,582)	$	13,866	$	46,461	$	(28,361)	$	18,100
Customer relationships	105,824		(22,776)		83,048		105,836		(16,824)		89,012
Trade names and domains	582		(582)		—		584		(584)		—

Total acquired identifiable intangible assets	$	152,854	$	(55,940)	$	96,914	$	152,881	$	(45,769)	$	107,112

As of September 30, 2023, the weighted average remaining useful lives for technology and customer relationships were 1.9 years and 7.2 years, respectively.

The annual amortization of the Company's intangible assets, based upon existing intangible assets and current useful lives, is estimated to be as follows (in thousands):


	Amount
Remainder of 2024	$	10,198
2025	19,095
2026	13,896
2027	11,757
2028	11,044
Thereafter	30,924
Total	$	96,914

The following table provides a summary of the changes in the carrying amounts of goodwill (in thousands):


	Amount
Balance as of March 31, 2023	$	266,863


Foreign currency translation	(1,131)
Balance as of September 30, 2023	$	265,732

5. COMMITMENTS AND CONTINGENCIES

Indemnifications

In the normal course of business, the Company may agree to indemnify other parties, including customers, lessors, and parties to other transactions with the Company with respect to certain matters, such as breaches of representations or covenants or intellectual property infringement or other claims made by third parties. These agreements may limit the time within which an indemnification claim can be made and the amount of the claim. In addition, the Company has entered into indemnification agreements with its officers and directors.

It is not possible to determine the maximum potential amount of the Company's exposure under these indemnification agreements due to the limited history of prior indemnification claims and the unique facts and circumstances involved in each particular agreement. Historically, payments made by the Company under these agreements have not had a material impact on the Company's operating results, financial position, or cash flows. Under some of these agreements, however, the Company's potential indemnification liability may not have a contractual limit.

Operating Leases

The Company's lease obligations consist of the Company's principal facility and various leased facilities under operating lease agreements. No material leases were executed during the three months ended September 30, 2023. See Note 5. Leases in the Company's Form 10-K for more information on the Company's leases and the future minimum lease payments.

Purchase Obligations

The Company's purchase obligations include contracts with third-party customer support vendors and third-party network service providers. These contracts include minimum monthly commitments and the requirements to maintain the service level for several months.

During the six months ended September 30, 2023, the Company entered into a $28.1 million noncancellable three-year hosting service contract. Under this agreement, $3.8 million remains due during fiscal year 2024, $10.0 million will be due during fiscal 2025, and $10.5 million will be due during fiscal 2026.

Table of Contents

Legal Proceedings

The Company may be involved in various claims, lawsuits, investigations, and other legal proceedings, including intellectual property, commercial, regulatory compliance, securities, and employment matters that arise in the normal course of business. The Company determines whether an estimated loss from a contingency should be accrued by assessing whether a loss is deemed probable and can be reasonably estimated. The Company regularly evaluates current information to determine whether any accruals should be adjusted and whether new accruals are required. Actual claims could settle or be adjudicated against the Company in the future for materially different amounts than the Company has accrued due to the inherently unpredictable nature of litigation. Legal costs are expensed as incurred.

The Company believes it has recorded adequate provisions for any such lawsuits and claims and proceedings as of September 30, 2023. The Company believes that damage amounts claimed in these matters are not meaningful indicators of potential liability. Some of the matters pending against the Company involve potential compensatory, punitive, or treble damage claims or sanctions, that, if granted, could require the Company to pay damages or make other expenditures in amounts that could have a material adverse effect on its consolidated financial statements. Given the inherent uncertainties of litigation, the ultimate outcome of the ongoing matters described herein cannot be predicted, and the Company believes it has valid defenses with respect to the legal matters pending against it. Nevertheless, the consolidated financial statements could be materially adversely affected in a particular period by the resolution of one or more of these contingencies.

State and Local Taxes and Surcharges

From time to time, the Company has received inquiries from a number of state and local taxing agencies with respect to the remittance of sales, use, telecommunications, excise, and income taxes. Several jurisdictions currently are conducting tax audits of the Company's records. The Company collects or has accrued amounts for taxes that it believes are required to be remitted. The amounts that have been remitted have historically been within the accruals established by the Company. The Company adjusts its accrual when facts relating to specific exposures warrant such adjustment. During the second quarter of fiscal 2019, the Company conducted a periodic review of the taxability of its services and determined that certain services may be subject to sales, use, telecommunications or other similar indirect taxes in certain jurisdictions. A similar review was performed on the taxability of services provided by Fuze, Inc., and it was determined that certain services may be subject to sales, use, telecommunications or other similar indirect taxes in certain jurisdictions. Accordingly, the Company recorded contingent indirect tax liabilities. As of September 30, 2023 and March 31, 2023, the Company had accrued contingent indirect tax liabilities of $15.1 million and $13.5 million, respectively.

6. CONVERTIBLE SENIOR NOTES AND TERM LOAN

2024 Notes

As of both September 30, 2023 and March 31, 2023, the Company had $63.3 million aggregate principal amount of 0.50% convertible senior notes due 2024 (the "2024 Notes") in a private placement, including the exercise in full of the initial purchasers' option to purchase additional notes. In August 2022, the Company used the proceeds from the issuance of the Term Loan (as defined below) to fund the cash portion of an exchange of the Company’s approximately $403.8 million aggregate principal amount of the 2024 Notes for cash plus approximately $201.9 million aggregate principal amount of the 2028 Notes (as defined below), and the concurrent repurchase of approximately $60.0 million of the Company’s common stock with the counterparties to such exchange.

The 2024 Notes are senior unsecured obligations of the Company, and interest is payable semiannually in arrears on February 1 and August 1 of each year. The Notes will mature on February 1, 2024, unless earlier repurchased, redeemed, or converted. During the three months ended September 30, 2023, the conditions allowing holders of the 2024 Notes to convert were not met. As of September 30, 2023, the Company was in compliance with all covenants set forth in the indenture governing the 2024 Notes.

The following table presents the net carrying amount and fair value of the liability component of the 2024 Notes (in thousands):


	September 30, 2023		March 31, 2023
Principal	$	63,295	$	63,295
Unamortized debt discount and issuance costs	(142)		(363)
Net carrying amount	$	63,153	$	62,932

The debt discount and debt issuance costs are amortized to interest expense over the term of the 2024 Notes at an effective interest rate of 1.2%.

Table of Contents

Interest expense recognized related to the 2024 Notes was as follows (in thousands):


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
Contractual interest expense	$	80	$	350	$	159	$	975
Amortization of debt discount and issuance costs	109		633		216		1,464
Total interest expense	$	189	$	983	$	375	$	2,439

Term Loan and Warrants

As of September 30, 2023 and March 31, 2023, the Company had $225.0 million and $250.0 million, respectively, of principal amount outstanding in a senior secured term loan facility (the “Term Loan”) under a term loan credit agreement (the “Credit Agreement”) entered into on August 3, 2022 with Wilmington Savings Fund Society, FSB, as administrative agent, and certain affiliates of Francisco Partners (“FP”). The Term Loan matures on August 3, 2027 and bears interest at an annual rate equal to the term Standard Overnight Financing Rate ("Term SOFR") (subject to a floor of 1.00% and a credit spread adjustment of 0.10%), plus a margin of 6.50%. As of September 30, 2023, the effective interest rate for the Term Loan was 11.9%.

On May 9, 2023, the Company voluntarily prepaid $25.0 million of principal amount outstanding and $0.2 million of accrued interest on the Term Loan. This payment had no impact on the Company's compliance with the Term Loan covenants. As of September 30, 2023, the Company was in compliance with all covenants set forth in the credit agreement governing the Term Loan.

The obligations under the Credit Agreement will be guaranteed by the Company’s wholly-owned subsidiaries, subject to certain customary exceptions, and secured by a perfected security interest in substantially all of the Company’s tangible and intangible assets, as well as substantially all of the tangible and intangible assets of the guarantors.

In connection with the Credit Agreement, the Company issued detachable warrants (the “Warrants”) to affiliates of FP to purchase an aggregate of 3.1 million shares of the Company’s common stock with a five-year term and an exercise price of $7.15 per share (subject to adjustment) that represents a 27.5% premium over the closing price per share of the Company’s common stock on August 3, 2022. The Warrants are classified as liabilities measured at fair value during each reporting period as the Warrants contain certain terms that could result in cash settlement as a result of events outside of the Company’s control. As of September 30, 2023 and March 31, 2023, the fair value of the Warrants was $3.0 million and $5.5 million, respectively, and was recorded within other liabilities, non-current on the condensed consolidated balance sheets.

The following table presents the net carrying amount of the Term Loan (in thousands):


	September 30, 2023		March 31, 2023
Principal	$	225,000	$	250,000
Unamortized debt discount and issuance costs	(14,697)		(18,007)
Net carrying amount	$	210,303	$	231,993

Interest expense recognized related to the Term Loans was as follows (in thousands):


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
Contractual interest expense	$	6,592	$	3,209	$	13,471	$	3,209
Amortization of debt discount and issuance costs	768		434		1,542		434
Total interest expense	$	7,360	$	3,643	$	15,013	$	3,643

2028 Notes

As of September 30, 2023 and March 31, 2023, the Company had $201.9 million aggregate principal amount of 4.00% convertible senior notes due 2028 (the “2028 Notes”), with debt issuance costs of approximately $5.6 million, of which 50% was paid in the form of shares of the Company's common stock.

The 2028 Notes are senior obligations of the Company that accrue interest, payable semi-annually in arrears on February 1 and August 1 of each year. The 2028 Notes will mature on February 1, 2028, unless earlier converted, redeemed or repurchased. As of September 30, 2023, the Company was in compliance with all covenants set forth in the indenture governing the 2028 Notes.

The debt discount and debt issuance costs are amortized to interest expense over the term of the 2028 Notes at an effective interest rate of 4.7%.

Table of Contents

The following table presents the net carrying amount of the 2028 Notes (in thousands):


	September 30, 2023		March 31, 2023
Principal	$	201,914	$	201,914
Unamortized debt discount and issuance costs	(4,611)		(5,093)
Net carrying amount	$	197,303	$	196,821

Interest expense recognized related to the 2028 Notes was as follows (in thousands):


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
Contractual interest expense	$	2,036	$	1,106	$	4,050	$	1,106
Amortization of debt discount and issuance costs	255		102		482		102
Total interest expense	$	2,291	$	1,208	$	4,532	$	1,208

7. STOCK-BASED COMPENSATION AND STOCKHOLDERS' EQUITY

The Company accounts for stock-based compensation through the measurement and recognition of compensation expense for share-based payment awards made to employees, directors or consultants over the related requisite service period, including stock appreciation rights, restricted stock, restricted stock units ("RSUs") and performance stock units ("PSUs"), qualified performance-based awards, and stock grants (all issuable under the Company's equity incentive plans).

The Company reserved 8.0 million shares of the Company's common stock for issuance under the 2022 Equity Incentive Plan (the "2022 Plan") plus the number of shares subject to awards that were outstanding under the 2012 Equity Incentive Plan (the "2012 Plan") as of 12:01 a.m. Pacific Time on June 22, 2022 (the “Prior Plan Expiration Time”), to the extent that, after the Prior Plan Expiration Time, such shares would have recycled back to the 2012 Plan in connection with the awards’ expiration, termination, cancellation, forfeiture, or repurchase, as described further below, and in each case, subject to adjustment upon certain changes in the Company’s capitalization. The 2022 Plan provides for the granting of incentive stock options to employees and non-statutory stock options to employees, directors or consultants, and granting of stock appreciation rights, restricted stock, restricted stock units and performance units, qualified performance-based awards, and stock grants. The stock option price of incentive stock options granted cannot be less than the fair market value on the effective date of the grant. Options, restricted stock, and restricted stock units generally vest over three or four years and expire ten years after the grant. As of September 30, 2023, 1,952,177 shares remained available for future grants under the 2022 Plan.

Stock-Based Compensation

The following table presents stock-based compensation expense (in thousands):


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
Cost of service revenue	$	1,137	$	2,436	$	2,823	$	5,100
Cost of other revenue	459		925		854		2,036
Research and development	5,415		7,711		13,048		15,755
Sales and marketing	3,917		6,809		8,566		14,917
General and administrative	3,592		6,740		7,426		14,627
Total	$	14,520	$	24,621	$	32,717	$	52,435

Restricted Stock Units

The following table presents the RSU activity (shares in thousands):


	Number of Shares	Weighted Average Grant Date Fair Value		Weighted Average Remaining Contractual Term (in Years)
Balance as of March 31, 2023	12,993	$	8.56	1.84
Granted	6,497	3.95
Vested and released	(5,318)	8.53
Forfeited	(1,204)	7.30
Balance as of September 30, 2023	12,968	$	6.38	2.06

As of September 30, 2023, there was $56.1 million of total unrecognized compensation cost related to RSUs, which is expected to be recognized over a weighted average of 2.06 years.

Table of Contents

Performance Stock Units

PSUs are issued to a group of executives and generally time vest over periods ranging from one to three years from the grant date; vesting is generally also contingent upon achievement of applicable performance metrics or strategic objectives. Vesting of performance-based stock units granted can be tied to our total shareholder return, as measured relative to specified market indices during the applicable performance periods and be contingent upon continued service. The related stock-based compensation expense is recognized over the requisite service period, taking into account the probability that we will satisfy the performance measures or strategic objectives.

The following table presents the PSU activity (shares in thousands):


	Number of Shares	Weighted Average Grant Date Fair Value		Weighted Average Remaining Contractual Term (in Years)
Balance as of March 31, 2023	624	$	11.30	1.45
Granted	2,023	1.23


Forfeited	(116)	21.83
Balance as of September 30, 2023	2,531	2.77		3.12

Total unrecognized compensation cost related to PSUs was $11.5 million as of September 30, 2023, which is expected to be recognized over a weighted average of 3.12 years.

Employee Stock Purchase Plan ("ESPP")

As of September 30, 2023, there was approximately $2.5 million of unrecognized compensation cost related to employee stock purchases. This cost is expected to be recognized over a weighted average period of 0.6 years. In July 2022, the Company added 3.6 million shares to the ESPP for future issuances, and, as of September 30, 2023, a total of 2.4 million shares were available for issuance under the ESPP.

8. INCOME TAXES

The Company's effective tax rate was 5.0% and (5.4)% for the three months ended September 30, 2023 and 2022, respectively. The difference in the effective tax rate and the U.S. federal statutory rate was primarily due to the full valuation allowance the Company maintains against its deferred tax assets after adjusting for the impact of certain provisions enacted under the Tax Cuts and Jobs Act, current tax liabilities of profitable foreign subsidiaries subject to different local income tax rates, and state taxes in the United States. The effective tax rate is calculated by dividing the provision for income taxes by the loss before provision for income taxes.

9. NET LOSS PER SHARE

The following is a reconciliation of the weighted average number of common shares outstanding used in calculating basic and diluted net loss per share (in thousands, except per share data):


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
Net loss	$	(7,452)	$	(11,639)	$	(22,779)	$	(37,682)
Weighted average common shares outstanding - basic and diluted	120,757		116,013		118,778		117,857

Net loss per share - basic and diluted	$	(0.06)	$	(0.10)	$	(0.19)	$	(0.32)

As the Company was in a loss position for all periods presented, basic net loss per share is equivalent to diluted net loss per share for all periods, as the inclusion of all potential shares of common stock outstanding would have been anti-dilutive. The following potentially weighted-average common shares were excluded from the calculation of diluted earnings per share because their inclusion would have been anti-dilutive (shares in thousands):


	Three Months Ended September 30,		Six Months Ended September 30,
	2023	2022	2023	2022
Stock options	601	811	625	787
Restricted stock units and Performance stock units	10,855	15,895	9,878	8,804
Potential shares attributable to the ESPP	1,129	751	626	512

Total anti-dilutive shares	12,585	17,457	11,129	10,103

Table of Contents

10. GEOGRAPHICAL INFORMATION

The following tables set forth the geographic information for each period (in thousands):


	Three Months Ended September 30,				Six Months Ended September 30,
	2023		2022		2023		2022
United States	$	131,124	$	136,532	$	261,506	$	272,652
International	53,875		50,857		106,780		102,357
Total revenue	$	184,999	$	187,389	$	368,286	$	375,009



	September 30, 2023		March 31, 2023
United States	$	50,035	$	54,191
International	3,473		3,680
Total property and equipment, net	$	53,508	$	57,871

11. RELATED PARTY TRANSACTIONS

The Company has been doing business with an outside sales and marketing vendor since December 2017, which became a related party in July 2022 when a member of the Company's board of directors joined the vendor's board of directors. The Company has a two-year contract with this vendor valued at $1.4 million and paid $0.7 million during the six months ended September 30, 2023.

12. SUBSEQUENT EVENT

On October 30, 2023, in support of the Company's office-home hybrid workforce model, the Company's board of directors authorized the cessation of use of approximately 42% of leased space at the Company’s headquarters at 675 Creekside Way, Campbell, CA. The Company plans to continue to hold this space available for sublease.

The Company intends to cease use of the space on November 1, 2023 and currently estimates it will incur total non-cash lease impairment charges of between $9.0 million to $10.0 million in the quarter ending December 31, 2023. The amounts will be recorded as an impairment of operating lease, right-of-use assets, and may vary in amount and timing due to a variety of factors.

Table of Contents

ITEM 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our condensed consolidated financial statements and related notes appearing elsewhere in this Quarterly Report. As discussed in the section titled “Forward-Looking Statements,” the following discussion and analysis contains forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they never materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. Factors that could cause or contribute to these differences include, but are not limited to, those discussed below and elsewhere in this Quarterly Report, particularly those set forth under the section entitled "Risk Factors" in the Form 10-K.

OVERVIEW

We are a leading provider of software-as-a-service ("SaaS") solutions for contact center, voice communications, video meetings, employee collaboration, and embeddable communication application program interfaces ("APIs"). Our solutions empower workforces worldwide by connecting individuals and teams so they can collaborate faster, work smarter, and better serve customers, from any location. The communications capabilities and advanced AI/ML (artificial intelligence/machine learning) technologies of our contact center, communication and collaboration solutions are integrated into a comprehensive cloud-based offering powered by our global communications platform, which together comprise our 8x8 XCaaS platform solution. The XCaaS platform delivers our unified communications ("UCaaS"), contact center ("CCaaS") and communication APIs ("CPaaS") services and includes AI-driven digital assistance, intuitive user interfaces, and real-time business analytics and intelligence, enabling organizations of all sizes to design, deploy and adapt tailored communications and workflows for differentiated employee and customer experiences.

The 8x8 XCaaS platform offers a complete cloud technology stack. It delivers the security, scalability, high availability, and ease-of-use of a modern cloud-based architecture while masking the complexity of a global communications infrastructure. A consistent data layer across the platform powers 8x8 AI/ML algorithms, as well as vertical-specific and purpose-built AI applications from our ecosystem of technology partners, to deliver data-driven business insights and intelligent integrated applications that drive employee productivity, resource optimization, and more effective end-customer interactions through simplified and automated workflows. Built from core cloud technologies that we own and manage internally and integrated with third-party applications from our technology partners, our XCaaS platform enables agile workplaces and fosters seamless communications and collaboration between an organization’s customers, contact center agents, and employees, regardless of geographic location.

Our customers use our XCaaS platform to create tailored employee and customer experiences that increase productivity, improve responsiveness, and elevate customer and employee satisfaction and loyalty. Our service plans are structured with increasing levels of functionality and are designated as X1, X2, etc., through X8, based on the specific communication needs and customer engagement profile of each user.

Because our XCaaS platform includes UCaaS, CCaaS and CPaaS and serves as a single integration framework for communications across an organization, customers can reduce costs associated with provisioning and management, increase customization based on use cases, and facilitate compliance with security and data privacy requirements on a global scale. In fiscal 2023, we introduced platform-wide integration of generative AI from OpenAI, making it easier for organizations to unlock the potential of generative AI to personalize self-service, bot-based and agent-based customer engagements. The XCaaS platform also integrates with a growing ecosystem of third-party applications, ranging from purpose-built and vertically-focused AI-based applications to broadly deployed customer relationship management (CRM) platforms and leading customer engagement and workforce management software.

Our open approach to third party integrations and platform-wide enablement of generative AI, combined with flexibility to “mix and match” functionality based on users’ communication requirements and customer engagement profiles, allows organizations of all sizes to design and deploy tailored user experiences previously reserved to very large enterprises.

Our customers range from small businesses to large enterprises across all vertical markets, with users in more than 180 countries. In recent years, we have increased our focus on mid-market, small and medium enterprise, and public sector customers because these organizations typically have more complex communication and contact center requirements compared to the needs of small business customers. Organizations in these sectors – typically with 500 to 10,000 employees – are more likely to adopt multiple services and realize greater value from our unified, global communications platform and portfolio of AI-enabled solutions.

We generate service revenue from subscriptions and usage of our communications services and platform. We generate other revenue from professional services and the sale of office phones and other hardware equipment. We define a “customer” as one or more legal entities to which we provide services pursuant to a single contractual arrangement. In some cases, we may have multiple billing relationships with a single customer (for example, where we establish separate billing accounts for a parent company and each of its subsidiaries).

Table of Contents

SUMMARY AND OUTLOOK

In the second quarter of fiscal 2024, our total revenue decreased $2.4 million, or approximately 1% year-over-year, to $185.0 million primarily due to a $1.6 million and $0.8 million decrease in other revenue and service revenue, respectively.

As part of our long-term strategy to expand our enterprise customer base, grow our revenue, achieve profitability and increase our cash flow, we have focused on reducing the cost of delivering our services and improving our sales efficiency while increasing our investment in research and development. To improve our sales efficiency, we have focused our sales and marketing resources on mid-market and enterprise customers, since these customers are likely to derive the greatest benefit from our unified XCaaS platform. We have also expanded our partner programs to extend our reach within this market, placing increased emphasis on developing a community of value-added resellers who provide implementation services and Tier 1 customer support in addition to sales. To support our customers and partners, we are expanding our customer success organization and investing in improvements to our back-office processes in order to increase our operational efficiency over time.

We believe that continued innovation is a critical factor in attracting and retaining mid-market and enterprise customers and is an important variable in achieving sustainable growth. We are committed to maintaining a high level of investment in engineering to deliver product innovation across our XCaaS platform, expand our ecosystem of integrations, and maintain the high availability our customers require. Approximately two-thirds of our investment in research and development is focused on extending the contact center capabilities of our XCaaS platform, including AI integrations, user experiences, and advanced data capture and analytics.

We use annualized recurring and usage revenue ("ARR") to measure the success of our strategy to attract and retain customers. Total ARR as of September 30, 2023 was $707 million and increased 2% from the end of the second quarter of fiscal 2023. ARR from mid-market and enterprise customers represented 76% of total ARR and remained flat compared to the end of the second quarter of fiscal 2023. We define enterprise customers as customers generating more than $100,000 in ARR, mid-market as customers with ARR between $25,000 and $100,000, and small business as customers with up to $25,000 in ARR. Mid-market customers may become enterprise customers over time as they expand their deployments and adopt more solutions from our XCaaS portfolio.

ARR from enterprise customers has increased steadily as a percentage of total ARR, increasing from 35% of total ARR in fiscal 2019 to 58% of total ARR at the end of the second quarter of fiscal 2024.

ARR associated with small business customers was 24% of total ARR for the second quarter of fiscal 2024. We remain committed to retaining our installed base of small business customers but have reduced promotional programs and digital marketing to attract new small business UCaaS-only customers. See "Key Business Metrics" below for further discussion on how we define ARR.

In August 2022, we refinanced approximately $403.8 million of the $500.0 million aggregate principal amount of 2024 Notes through an exchange for approximately $201.9 million in 2028 Notes plus approximately $181.8 million in cash. The cash payment was funded with the partial proceeds of a $250.0 million senior secured term loan due in 2027 entered into in August 2022. Concurrently with the issuance of the 2028 Notes, we repurchased 10,695,000 shares of our common stock for approximately $60 million in privately negotiated transactions with a limited number of holders. In September 2022, December 2022, and February 2023, we repurchased $6.0 million, $21.8 million, and $5.0 million in aggregate principal amount of the 2024 Notes, respectively, in separate privately negotiated transactions. Approximately $63.3 million of the 2024 Notes remained outstanding as of September 30, 2023. See Note 6, Convertible Senior Notes and Term Loan to our condensed consolidated financial statements for details. In May 2023, we voluntarily prepaid $25.0 million of principal amount outstanding on our senior secured term loan, reducing the total principal amount outstanding to $225.0 million. Due to the adjustable nature of the interest rate on our senior secured term loan, our net income may vary.

In addition, to align our resources with our long-term strategy, we conducted two separate workforce reductions in fiscal 2023 involving approximately 300 employees, primarily in the sales and marketing and general and administration functions.

KEY BUSINESS METRICS

Our management periodically reviews certain key business metrics to evaluate our operations, allocate resources, and drive financial performance in our business.

Annualized Recurring Subscriptions and Usage Revenue

Our management measures the success of our strategy to attract and retain customers by analyzing trends in ARR and believes ARR may be useful to investors in evaluating our performance. Our management believes ARR is an important indicator for measuring the overall performance of the business because it encompasses new customer additions, add-on sales, renewals and customer churn in a single metric. Our management uses trends in total ARR and ARR by customer segment to assess our ongoing operations, allocate resources, and drive the financial performance of the business. We define ARR as equal to the sum of the most recent month of (i) recurring subscription amounts and (ii) platform usage charges for all CPaaS customers (subject to a minimum billings threshold for a period of at least six consecutive months), multiplied by 12.

We are not aware of any uniform standards for calculating ARR and caution that our presentation may not be consistent with that of other companies. For example, to the extent our ARR is used to evaluate trends in future revenue, such an evaluation would assume a sustained level of usage from existing CPaaS customers which may fluctuate in future periods. Our presentation of

Table of Contents

ARR has not been derived from financial measures that have been prepared in accordance with U.S. Generally Accepted Accounting Principles.

COMPONENTS OF RESULTS OF OPERATIONS

Service Revenue

Service revenue consists of communication services subscriptions, platform usage revenue, and related fees from our UCaaS, CCaaS, and CPaaS offerings.

Other Revenue

Other revenue consists of revenue from professional services, primarily in support of deployment of our solutions and/or platform, and revenue from sales and rentals of IP telephones in conjunction with our cloud telephony service. Other revenue is dependent on the number of customers who choose to purchase or rent an IP telephone hardware in conjunction with our service instead of using the solution on their cell phones, computers, or other compatible devices, and/or choose to engage our professional services organization for implementation and deployment of our cloud services.

Cost of Service Revenue

Cost of service revenue consists primarily of costs associated with network operations and related personnel, technology licenses, amortization of capitalized internal-use software, other communication origination and termination services provided by third-party carriers, outsourced customer service call center operations, and other costs such as customer service, and technical support costs. We allocate overhead costs, such as information technology ("IT") and facilities, to cost of service revenue, as well as to each of the operating expense categories, generally based on relative headcount. Our IT costs include costs for IT infrastructure and personnel. Facilities costs primarily consist of office leases and related expenses.

Cost of Other Revenue

Cost of other revenue consists primarily of direct and indirect costs associated with the purchase and shipping and handling of IP telephones as well as the scheduling, shipping and handling, personnel costs, and other expenditures incurred in connection with the professional services associated with the deployment and implementation of our products, and allocated IT and facilities costs.

Research and Development

Research and development expenses consist primarily of personnel and related costs, third-party development, software and equipment costs necessary for us to conduct our product, platform development and engineering efforts, as well as allocated IT and facilities costs.

Sales and Marketing

Sales and marketing expenses consist primarily of personnel and related costs, sales commissions, including those to the channel, trade shows, advertising and other marketing, demand generation, and promotional expenses, as well as allocated IT and facilities costs.

General and Administrative

General and administrative expenses consist primarily of personnel and related costs, professional services fees, corporate administrative costs, tax and regulatory fees, and allocated IT and facilities costs.

Other Expense, Net

Other expense, net, consists primarily of interest expense related to our convertible notes and term loan, amortization of debt discount and issuance costs, offset by gains on debt extinguishment, as well as other income.

Provision for (benefit from) Income Taxes

Provision for (benefit from) income taxes consists of U.S. federal and state income taxes and income taxes in certain foreign jurisdictions. As we expand the scale of our international business activities, any changes in the United States and foreign taxation of such activities may increase our overall provision for income taxes in the future. We have a valuation allowance for our United States deferred tax assets, including federal and state non-operating loss carryforwards. We expect to maintain this valuation allowance until it becomes more likely than not that the benefit of our federal and state deferred tax assets will be realized by way of expected future taxable income in the United States.

Table of Contents

RESULTS OF OPERATIONS

Revenue

Service revenue


	Three months ended September 30,										Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change				2023			2022			Change
Service revenue	$	177,782		$	178,556		$	(774)	(0.4)	%	$	353,020		$	357,717		$	(4,697)	(1.3)	%
Percentage of total revenue	96.1		%	95.3		%					95.9		%	95.4		%

Three Months Ended

Service revenue decreased for the three months ended September 30, 2023 compared to the three months ended September 30, 2022 primarily due to increased customer churn and down-sell in our customer base partially offset by new subscription revenue and short messaging services ("SMS") usage.

Six Months Ended

Service revenue decreased for the six months ended September 30, 2023 compared to the six months ended September 30, 2022 primarily due to increased customer churn and down-sell in our inorganic customer base and lower usage revenue in the Southeast Asia region, mainly from SMS and voice customers, offset by new subscription revenue from new organic bookings.

We continue to monitor factors that could have an impact on customer buying behavior and demand, including macroeconomic conditions, contract duration, churn, upsell and down-sell, renewals, and payment terms, all of which could cause variability in our revenue.

Other revenue


	Three months ended September 30,										Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change				2023			2022			Change
Other revenue	$	7,217		$	8,833		$	(1,616)	(18.3)	%	$	15,266		$	17,292		$	(2,026)	(11.7)	%
Percentage of total revenue	3.9		%	4.7		%					4.1		%	4.6		%

Three Months Ended and Six Months Ended

Other revenue decreased for the three and six months ended September 30, 2023 compared to the three and six months ended September 30, 2022 due to lower professional service and product revenue.

Cost of Revenue

Cost of service revenue


	Three months ended September 30,										Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change				2023			2022			Change
Cost of service revenue	$	49,144		$	51,038		$	(1,894)	(3.7)	%	$	95,420		$	104,585		$	(9,165)	(8.8)	%
Percentage of service revenue	27.6		%	28.6		%					27.0		%	29.2		%

Three Months Ended

Cost of service revenue decreased in dollars and as a percentage of service revenue for the three months ended September 30, 2023 compared to the three months ended September 30, 2022 due to decreases of $1.5 million in combined employee, consulting costs and stock-based compensation expense, and $1.6 million related to the amortization of capitalized software and intangible assets. The decrease was partially offset by $1.2 million increased costs to deliver our services.

Table of Contents

Six Months Ended

Cost of service revenue decreased in dollars and as a percentage of service revenue for the six months ended September 30, 2023 compared to the six months ended September 30, 2022 due to decreases of $2.3 million in the costs to deliver our services, $3.4 million of combined employee, consulting and stock-based compensation expense, and $3.5 million related to the amortization of capitalized software and intangible assets.

We expect the total dollar amount of cost of service revenue and as a percentage of revenue to vary with the amount of service revenue and the mix of subscription and usage revenue within service revenue.

Cost of other revenue


	Three months ended September 30,										Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change				2023			2022			Change
Cost of other revenue	$	7,958		$	11,000		$	(3,042)	(27.7)	%	$	16,356		$	24,126		$	(7,770)	(32.2)	%
Percentage of other revenue	110.3		%	124.5		%					107.1		%	139.5		%

Three Months Ended and Six Months Ended

Cost of other revenue decreased both in dollars and as a percentage of other revenue for the three and six months ended September 30, 2023 compared to the three and six months ended September 30, 2022 primarily due to decreased personnel-related costs to deliver our professional services coupled with lower product costs.

Operating Expenses

Research and development


	Three months ended September 30,										Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change				2023			2022			Change
Research and development	$	34,207		$	36,019		$	(1,812)	(5.0)	%	$	69,499		$	70,974		$	(1,475)	(2.1)	%
Percentage of total revenue	18.5		%	19.2		%					18.9		%	18.9		%

Three Months Ended

Research and development expenses decreased for the three months ended September 30, 2023 compared to the three months ended September 30, 2022 primarily due to decreases of $2.4 million in stock-based compensation, $0.6 million in amortization of capitalized software, and $0.5 million in internally-developed software. These decreases were partially offset by increases of $1.9 million in combined employee, consulting and other costs.

Six Months Ended

Research and development expenses decreased for the six months ended September 30, 2023 compared to the six months ended September 30, 2022, primarily due to decreases of $3.3 million in stock-based compensation, $1.2 million in amortization of capitalized software, and $0.3 million in internally-developed software. These decreases were partially offset by increases of $3.4 million in combined employee, consulting and other costs.

Table of Contents

Sales and marketing


	Three months ended September 30,										Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change				2023			2022			Change
Sales and marketing	$	68,687		$	80,487		$	(11,800)	(14.7)	%	$	137,191		$	164,014		$	(26,823)	(16.4)	%
Percentage of total revenue	37.1		%	43.0		%					37.3		%	43.7		%

Three Months Ended

Sales and marketing expenses decreased in dollars and as a percentage of revenue for the three months ended September 30, 2023 compared to the three months ended September 30, 2022 primarily due to decreases of $6.3 million in personnel-related and consulting costs, $3.9 million in paid media and marketing services and other costs, and $2.6 million in stock-based compensation expense. These decreases were partially offset by an increase of $1.1 million in channel commissions.

Six Months Ended

Sales and marketing expenses decreased in dollars and as a percentage of revenue for the six months ended September 30, 2023 compared to the six months ended September 30, 2022 primarily due to decreases of $13.0 million in personnel-related and consulting costs, $9.3 million of combined paid media, marketing services and other costs, and $5.6 million in stock-based compensation expense. These decreases were partially offset by an increase of $1.3 million in channel commissions.

General and administrative


	Three months ended September 30,										Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change				2023			2022			Change
General and administrative	$	27,586		$	33,835		$	(6,249)	(18.5)	%	$	53,812		$	63,054		$	(9,242)	(14.7)	%
Percentage of total revenue	14.9		%	18.1		%					14.6		%	16.8		%

Three Months Ended

General and administrative expenses decreased both in dollars and as a percentage of other revenue for the three months ended September 30, 2023 compared to the three months ended September 30, 2022 primarily due to decreases of $3.8 million of combined acquisition, integration, contract termination and other costs, $3.1 million in stock-based compensation expense, and $2.6 million in personnel-related and consulting costs. These decreases were partially offset by higher legal and regulatory costs of $3.3 million primarily related to indirect tax contingencies.

Six Months Ended

General and administrative expenses decreased both in dollars and as a percentage of other revenue for the six months ended September 30, 2023 compared to the six months ended September 30, 2022 primarily due to decreases of $7.0 million in stock-based compensation, $4.7 million of combined acquisition, integration, contract termination and other costs, and $2.8 million in personnel-related, consulting and other costs. These decreases were partially offset by a $5.2 million increase in legal and regulatory costs primarily related to indirect tax contingencies.

Other (expense) income, net


	Three months ended September 30,									Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change			2023			2022			Change
Other (expense) Income, net	$	(5,258)		$	13,950		$	(19,208)	NM	$	(17,732)		$	15,066		$	(32,798)	NM
Percentage of total revenue	(2.8)		%	7.4		%				(4.8)		%	4.0		%

NM = not meaningful

Table of Contents

Three Months Ended

We recognized $5.3 million of other expense, net during the three months ended September 30, 2023 compared to $14.0 million of other income, net during the three months ended September 30, 2022 primarily due to a $16.1 million gain from debt extinguishment from the 2024 convertible notes recorded in the prior year comparable period, a $4.0 million increase in interest expense on our variable-rate term loan entered into in the second quarter of fiscal 2023, and $0.6 million in unrealized foreign exchange losses. These were partially offset by a $1.5 million gain on remeasurement of warrants issued in connection with the term loan.

Six Months Ended

We recognized $17.7 million of other expense, net during the six months ended September 30, 2023 compared to $15.1 million of other income, net during the six months ended September 30, 2022 primarily due to $16.1 million gain from debt extinguishment from the 2024 convertible notes recorded in the prior year comparable period, $1.8 million loss from debt extinguishment from the 2024 convertible notes recorded in the current period, a $12.4 million increase in interest expense on our variable-rate term loan entered into in the second quarter of fiscal 2023, and $3.8 million in unrealized foreign exchange losses. These were partially offset by a $1.2 million gain on remeasurement of warrants issued in connection with the term loan.

Provision (benefit) for income taxes


	Three months ended September 30,									Six Months Ended September 30,
(In thousands, except percentages)	2023			2022			Change			2023			2022			Change
Provision (benefit) for income taxes	$	(389)		$	599		$	(988)	NM	$	1,055		$	1,004		$	51	NM
Percentage of total revenue	(0.2)		%	0.3		%				0.3		%	0.3		%

NM = not meaningful

Three Months Ended

Provision (benefit) for income taxes decreased for the three months ended September 30, 2023 compared to the three months ended September 30, 2022 primarily due to the change in profit before taxes in our international operations coupled with an income tax benefit realized due to the release of a contingent liability related to our international operations.

Six Months Ended

Provision for income taxes increased for the six months ended September 30, 2023 compared to the six months ended September 30, 2022 primarily due to higher profit before taxes in our international operations coupled with the limitation of certain state net operating loss carryforwards that can be utilized to offset the additional taxable income.

Liquidity and Capital Resources

As of September 30, 2023 and March 31, 2023, we had $148.8 million and $137.6 million, respectively, of cash and cash equivalents and investments. In addition, we had $1.0 million and $1.3 million, respectively, in restricted cash in support of letters of credit securing leases for office facilities and certain equipment for the same periods.

Our primary requirements for liquidity and capital are working capital, research and development and marketing activities, principal and interest payments on our outstanding debt and other general corporate needs. Historically, these cash requirements have been met through cash provided by operating activities and cash and cash equivalents. Our current capital deployment strategy for the remainder of fiscal 2024 is to invest excess cash on hand to support our continued growth initiatives into select markets and planned software development activities and pay down our debt. As of September 30, 2023, we are not party to any off-balance sheet arrangements that have had or are reasonably likely to have a current or future material effect on our financial condition, results of operations, liquidity, capital expenditures, or capital resources. Significant cash requirements for the remainder of the fiscal year include our operating lease obligations, interest payments related to our debt obligations, retirement of our 2024 Notes, and operating and capital purchase commitments. For information regarding our expected cash requirements and timing of payments related to leases and noncancellable purchase commitments, see Note 5, Leases, and Note 6, Commitments and Contingencies, respectively, to the consolidated financial statements in our Form 10-K. Additionally, see Note 7, Convertible Senior Notes, Term Loan and Capped Calls, to the consolidated financial statements in our Form 10-K for more information related to our debt obligations and applicable covenants.

We believe that our existing cash, cash equivalents and investment balances and our anticipated cash flows from operations will be sufficient to meet our working capital, expenditure, and contractual obligation requirements for the next 12 months and the foreseeable future. Although we believe we have adequate sources of liquidity for the next 12 months and the foreseeable future, the success of our operations, the global economic outlook, and the pace of sustainable growth in our markets could impact our business and liquidity.

Table of Contents

Period-over-Period Changes

Net cash provided by operating activities for the six months ended September 30, 2023 was $43.9 million compared to $19.7 million for the six months ended September 30, 2022. Cash used in or provided by operating activities is primarily affected by:

•net loss;

•cash paid for interest expense associated with the outstanding Term Loan, 2024 Notes and 2028 Notes;

•non-cash expense items, such as depreciation, amortization, accretion, allowance for credit losses and impairments;

•non-cash loss associated with extinguishment of debt;

•non-cash expense associated with stock options and stock-based compensation and awards;

•gain on remeasurement of warrants.

•changes in working capital accounts, particularly related to the timing of collections from receivables and payments of obligations, such as commissions.

Operating Activities

For the six months ended September 30, 2023, net cash provided in operating activities reflected non-cash adjustments of $84.8 million to our net loss of $22.8 million, including stock-based compensation expense of $32.7 million, depreciation and amortization expenses of $24.3 million, operating lease expenses, net of accretion, of $5.1 million, amortization of deferred sales commission costs of $20.1 million, and $2.5 million gain on warrant valuation, $1.8 million loss from debt extinguishment, and $2.2 million of amortization of debt discount and issuance costs. Non-cash adjustments were partially offset by $18.1 million of working capital adjustments driven by $12.1 million in deferred sales commission costs, $0.3 million in accounts receivable, $2.9 million in accounts payable and accruals and $2.1 million in deferred revenue.

For the six months ended September 30, 2022, net cash provided in operating activities was a result of an adjustment to net loss of $93.7 million in non-cash charges, such as stock-based compensation expense of $52.4 million, depreciation and amortization expenses of $27.8 million, amortization of deferred sales commission costs of $18.8 million, $16.1 million gain from debt extinguishment, operating lease expenses of $5.9 million, and $1.3 million gain from remeasurement of warrants. These adjustments for non-cash charges were partially offset by $36.3 million of working capital adjustments driven by $14.7 million in accounts payable and accruals and $13.8 million in deferred sales commission costs.

Investing Activities

Net cash provided in investing activities was $12.7 million for the six months ended September 30, 2023, as compared to $9.8 million of cash used in the six months ended September 30, 2022. The cash provided by investing activities during the six months ended September 30, 2023 primarily related to $21.7 million of net proceeds from maturities and purchases of investments, which was partially offset by $7.4 million in capitalization of internally developed software.

Net cash used in investing activities was $9.8 million for the six months ended September 30, 2022. The cash used in investing activities primarily related to $17.3 million of net proceeds from sales and maturities of investments, partially offset by $4.3 million of internally developed software capitalization, $1.8 million purchase of property and equipment, and $1.3 million payout of the cash holdback related to the Fuze, Inc. acquisition.

Financing Activities

Net cash used in financing activities was $22.6 million for the six months ended September 30, 2023, as compared to $16.2 million of cash provided by financing activities for the six months ended September 30, 2022. The cash used in financing activities for the six months ended September 30, 2023 was primarily driven by $25.0 million of repayments on our term loan.

Net cash provided by financing activities was $16.2 million for the six months ended September 30, 2022. The cash used in financing activities for the six months ended September 30, 2022 was primarily driven by $190.6 million of net repayment and refinancing of senior convertible notes, and $60.2 million of shares repurchased (net of $5.9 million of warrants issued), which were substantially offset by $232.9 million of net proceeds from the term loan.

Debt Obligations

See Note 6, Convertible Senior Notes and Term Loan in the unaudited condensed consolidated financial statements included elsewhere in this Quarterly Report for information regarding our debt obligations.

Table of Contents

CRITICAL ACCOUNTING POLICIES AND ESTIMATES

The discussion and analysis of our financial condition and results of operations are based upon our condensed consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the United States. The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenue and expenses, and related disclosures of assets and liabilities. On an ongoing basis, we evaluate our critical accounting policies and estimates. We base our estimates on historical experience and on various other assumptions that we believe to be reasonable under the circumstances, the results of which form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Actual results may differ from these estimates under different assumptions or conditions.

Our consolidated financial statements are prepared in accordance with U.S. generally accepted accounting principles ("U.S. GAAP"). See Note 1, The Company and Significant Accounting Policies, in the notes to the unaudited condensed consolidated financial statements included in this Quarterly Report, which describes the significant accounting policies and methods used in the preparation of our consolidated financial statements. There have been no significant changes during the six months ended September 30, 2023 to our critical accounting policies and estimates previously disclosed in our Form 10-K.

ITEM 3. Quantitative and Qualitative Disclosures About Market Risk

There have been no material changes in our exposures to market risk since March 31, 2023. For details on the Company’s interest rate and foreign currency exchange risks, see Part I, Item 7A. “Quantitative and Qualitative Information About Market Risks” in our Form 10-K.

ITEM 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our Chief Executive Officer and Chief Financial Officer, has evaluated the effectiveness of our disclosure controls and procedures, as such term is defined in Rules 13a-15(e) and 15d-15(e) under the Exchange Act, as of September 30, 2023. Based on such evaluation, our Chief Executive Officer and Chief Financial Officer have concluded that, as of September 30, 2023, our disclosure controls and procedures were effective at a reasonable assurance level.

Changes in Internal Control Over Financial Reporting

During the six months ended September 30, 2023, there was no change in our internal control over financial reporting that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

Limitations on the Effectiveness of Controls

Our management, including the Chief Executive Officer and Chief Financial Officer, does not expect that our disclosure controls or internal control over financial reporting will prevent all errors and all fraud. A control system, no matter how well designed and operated, can provide only reasonable, not absolute, assurance that the control system's objectives will be met. Further, the design of a control system must reflect the fact that there are resource constraints, and the benefits of controls must be considered relative to their costs. Because of the inherent limitations in all control systems, no evaluation of controls can provide absolute assurance that all control issues and instances of fraud, if any, have been detected.

Table of Contents

PART II. OTHER INFORMATION

ITEM 1. Legal Proceedings

Information with respect to this item may be found in Note 5, Commitments and Contingencies under the heading “Legal Proceedings” in the Notes to Unaudited Condensed Consolidated Financial Statements included in this Quarterly Report is incorporated by reference in response to this item.

ITEM 1A. Risk Factors

There have been no material changes in the risk factors previously disclosed in Part I, Item 1A. “Risks Factors” of our Form 10-K.

ITEM 2. Unregistered Sales of Equity Securities and Use of Proceeds

(a) None.

(b) None.

ITEM 3. Defaults Upon Senior Securities

None.

ITEM 4. Mine Safety Disclosures

Not applicable.

ITEM 5. Other Information

None of our directors or officers (as defined in Rule 16a-1(f) under the Exchange Act) adopted or terminated a Rule 10b5-1 trading arrangement or a non-Rule 10b5-1 trading arrangement (as defined in Item 408(c) of Regulation S-K) during the quarterly period covered by this Quarterly Report except as described below:

Kevin Kraus, Chief Financial Officer, adopted an amended Rule 10b5-1 Trading Plan on September 12, 2023 that is intended to satisfy the affirmative defense of Rule 10b5-1(c) under the Exchange Act. Mr. Kraus's Rule 10b5-1 Trading Plan provides for the potential sale of up to 12,000 shares of the Company's common stock between December 12, 2023 and November 30, 2024.

Laurence Denny, Chief Legal Officer, adopted a Rule 10b5-1 Trading Plan on September 6, 2023 that is intended to satisfy the affirmative defense of Rule 10b5-1(c) under the Exchange Act. Mr. Denny's Rule 10b5-1 Trading Plan provides for the potential sale of up to 13,303 shares of the Company's common stock between December 6, 2023 and May 31, 2024.

Table of Contents

ITEM 6. Exhibits

Incorporated by Reference

Exhibit Number

Exhibit Description

Company Form

Filing Date

Exhibit Number

Filed Herewith

3.1

Certificate of Amendment to the Restated Certificate of Incorporation of Registrant, dated July 12, 2022

8-K

7/13/2022

3.1

3.2

Amended and Restated By-Laws of 8x8, Inc.

8-K

7/28/2015

3.2

31.1

Certification of Chief Executive Officer of the Registrant pursuant to Rule 13a-14

31.2

Certification of Chief Financial Officer of the Registrant pursuant to Rule 13a-14

32.1

Certification of Chief Executive Officer of the Registrant pursuant to 18 U.S.C. 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

32.2

Certification of Chief Financial Officer of the Registrant pursuant to 18 U.S.C. 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002

101

The following materials from 8x8, Inc.'s Quarterly Report on Form 10-Q for the three and six months ended September 30, 2023, formatted in Inline XBRL: (i) Condensed Consolidated Balance Sheets as of September 30, 2023 and March 31, 2023, (ii) Condensed Consolidated Statements of Operations for the three and six months ended September 30, 2023 and 2022, (iii) Condensed Consolidated Statements of Comprehensive Loss for the three and six months ended September 30, 2023 and 2022, (iv) Condensed Consolidated Statements of Stockholders’ Equity as of September 30, 2023 and 2022, (v) Condensed Consolidated Statements of Cash Flows for the six months ended September 30, 2023 and 2022, and (vi) Notes to Consolidated Financial Statements, tagged as blocks of text and including detailed tags XBRL Instance Document

* Indicates management contract or compensatory plan or arrangement.

Table of Contents

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant, 8x8, Inc., a Delaware corporation, has duly caused this Quarterly Report on Form 10-Q to be signed on its behalf by the undersigned, thereunto duly authorized, in the City of Campbell, State of California, on November 3, 2023.


						8x8, Inc.

						/s/ Suzy Seandel
						Suzy Seandel
						Chief Accounting Officer
						(Principal Accounting Officer and Duly Authorized Officer)

Document

Exhibit 31.1

CERTIFICATION PURSUANT TO

RULES 13a-14(a) AND 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934

AS ADOPTED PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Samuel Wilson, certify that:

1.I have reviewed this quarterly report on Form 10-Q of 8x8, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant's other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a.Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b.Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c.Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures as of the end of the period covered by this report based on such evaluation; and

d.Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.The registrant's other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

a.All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

b.Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

November 3, 2023

/s/ Samuel Wilson

Samuel Wilson

Chief Executive Officer

Document

Exhibit 31.2

CERTIFICATION PURSUANT TO

RULES 13a-14(a) AND 15d-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934

AS ADOPTED PURSUANT TO

SECTION 302 OF THE SARBANES-OXLEY ACT OF 2002

I, Kevin Kraus, certify that:

1.I have reviewed this Quarterly report on Form 10-Q of 8x8, Inc.;

b.Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

November 3, 2023

/s/ Kevin Kraus

Kevin Kraus

Chief Financial Officer

Document

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S. C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q of 8x8, Inc. (the "Company") for the period ended September 30, 2023, as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, Samuel Wilson, Chief Executive Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Samuel Wilson

Samuel Wilson

Chief Executive Officer

November 3, 2023

This certification accompanies this Report pursuant to § 906 of the Sarbanes-Oxley Act of 2002 and shall not, except to the extent required by the Sarbanes-Oxley Act of 2002, or otherwise required, be deemed filed by the Company for purposes of § 18 of the Securities Exchange Act of 1934, as amended.

Document

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S. C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q of 8x8, Inc. (the "Company") for the period ended September 30, 2023, as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, Kevin Kraus, Chief Financial Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

1.The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Kevin Kraus

Kevin Kraus

Chief Financial Officer

November 3, 2023

This certification accompanies this Report pursuant to §906 of the Sarbanes-Oxley Act of 2002 and shall not, except to the extent required by the Sarbanes-Oxley Act of 2002, or otherwise required, be deemed filed by the Company for purposes of §18 of the Securities Exchange Act of 1934, as amended.