8x8 Launches New Technology Partner Ecosystem to Deliver Best-in-Class Integrated Solutions for Enhanced Customer Experiences
Tight Integrations with New Partners Enable Organizations to Seamlessly Add AI-Driven, Tailored Experiences to Meet and Exceed Their CX Goals
“Billions of dollars of venture-backed investments in thousands of startups is helping to rapidly accelerate the pace of innovation in the AI space. This is leading to revolutionary advancements, especially in the area of improving the customer experience," said
Overall, the 8x8 Technology Partner Ecosystem boasts more than 30 partners. The latest members joining the 8x8 Technology Ecosystem include Cognigy,
“Customers want to engage across new channels and through emerging technologies, so we are excited to partner with 8x8 on delivering transformative AI-powered digital and voice CX solutions to their global customer base leveraging Cognigy's industry-leading conversational and generative AI automation platform," said
Built on the 8x8 XCaaS™ (eXperience Communications as a Service™) platform open architecture, the new program nurtures an ecosystem of leading technology partners that encourages innovation and provides enterprises with the solutions they need to provide their own customers with exceptional experiences. With the 8x8 Technology Partner Ecosystem 8x8 customers can:
- Break down data barriers, enabling organizations to surface data across a variety of apps and interfaces and ensure conversational context is maintained during any handoffs between the 8x8 XCaaS platform and the partner integration.
- Access next-generation technology and explore new integration categories through an open, ecosystem-first platform.
- Create tailored solutions using readily available technologies, eliminating the need for expensive custom development or excessive overhead costs.
- Experience seamless integrations that are carefully curated from a select group of trusted industry-leading CX partners.
8x8 Technology Partner Ecosystem members enjoy robust program benefits, including the ability to:
- Collaborate on joint go-to-market strategies, including promotional support, sales enablement, joint field engagements and lead sharing.
- Discover and address new customer use cases through an open, ecosystem-first platform.
- Maximize the power of platform-wide data to unlock the full potential of AI integrations and pioneer transformative customer experience solutions.
- Reach new customers and tap into additional revenue opportunities.
“Self-service is no longer just the step before speaking with a live agent, but rather can now offer customers engaging, dynamic and personalized experiences,” said
“A one size fits all approach no longer works. Instead, organizations expect their technology solutions and providers to innovate, adapt and evolve to meet their current and future business and customer needs,” said
8x8 XCaaS is an integrated cloud contact center and unified communications platform, which includes cloud contact center, business phone, video meetings, team chat, and SMS capabilities in a single-vendor solution. 8x8 XCaaS is a resilient, secure, and compliant platform, which offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
Learn more about the 8x8 Technology Partner Ecosystem at http://8x8.com/ecosystem.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of