8x8 Named as a Strong Performer in 2023 Gartner® Peer Insights™ “Voice of the Customer for Contact Center as a Service” Report
8x8 maintains that user reviews illustrate customer satisfaction throughout the entire sales and deployment process, as well as the overall capabilities of the 8x8 Contact Center product, with 85 percent of reviewers stating a “Willingness to Recommend.” 8x8 was also peer-recognized as a Strong Performer in both the Midsize Enterprise and
“For us this customer recognition as a Strong Performer in the Gartner Peer Insights ‘Voice of the Customer for Contact Center as a Service’ report is truly an honor, especially as it’s based on reviews by 8x8 customers,” said
8x8 Contact Center is a core component of 8x8 XCaaS™ (eXperience Communications as a Service™), which includes integrated cloud contact center, business phone, video meetings, team chat, and SMS capabilities. 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
The 'Voice of the Customer' is a document that synthesizes Gartner Peer Insights' reviews into insights for IT decision-makers. Read customer reviews and ratings for 8x8 Contact Center on Gartner Peer Insights here.
8x8 was recently named a Leader in the 2022 Gartner Magic Quadrant for
 Gartner Magic Quadrant for
 Gartner Magic Quadrant for Contact Center as a Service,
Gartner, Gartner Peer Insights Voice of the Customer for Contact Center as a Service, Peer Contributors,
Ratings and reviews based on 37 reviews as of
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