Jackson Lewis Turns to 8x8 XCaaS for Improved Engagement and Simplified Administration
One of the Largest Law Firms in the US Chooses 8x8 for Improved IT Support and Enhanced Client Engagement and Service Across the Nation
Jackson Lewis is a US-based law firm focused on labor and employment law since 1958 and has more than 950 attorneys located in major cities nationwide. With its IT team also spread out across the country, managing its previous on-premises reception pods, Help Desk, and communications solution was challenging.
By moving Jackson Lewis’ cloud integration to 8x8 XCaaS, the firm will be able to manage its reception pods, Help Desk, and unified communications through a single vendor, rather than managing multiple vendors and contracts. Not only does this reduce costs, but it will simplify administrative tasks allowing the IT team to focus on more complex, time-sensitive issues. 8x8 Voice for Microsoft Teams also allows Jackson Lewis’ employees and contact center agents to use the familiar Teams interface that they prefer, allowing them to collaborate and engage more productively and securely.
“The complexities of managing and supporting a nation-wide workforce, and all that that entails, should not include technological challenges – especially when those challenges can have immediate, negative impacts on our teams’ ability to complete their work,” said
“Law-related fields inevitably come with high-stress situations – not only as it relates to the issues facing clients, but also internally managing the multiple people, teams, and technologies across a wide geographic area,” said
8x8 XCaaS includes integrated cloud contact center, business phone, video meetings, team chat, and SMS capabilities in a single-vendor solution. 8x8 XCaaS is built on the resilient, secure, and compliant 8x8 eXperience Communications Platform™, which offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
8x8®, 8x8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of
About Jackson Lewis
Focused on labor and employment law since 1958, Jackson Lewis P.C.’s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged, stable and diverse, and share our clients' goals to emphasize inclusivity and respect for the contribution of every employee.
Additional information about the firm can be found at jacksonlewis.com.
T: (267) 319-7803 / E: Lara.Hamm@jacksonlewis.com